SystemAid Caribbean Ltd - Computer Programming and Software Solutions

Maintenance and Support

The information below applies to clients who have:

exhausted their free implementation support period

exhausted their free post implementation support period

do not have annual support

do not have one of our "Support Options"

do not have any support, or any other support agreement or arrangement

For these clients the standard "Maintenance and Support" fee is $450.00TT per hour or part thereof.

Maintenance and support covers the following on all services, software and hardware, including clocking machines, provided by SystemAid Caribbean Ltd:

Software maintenance (Bug fixes-not related to coding errors, Updates and Upgrades) * See Warranty on Software for more details

Technical support (Troubleshooting, Advice or Assistance, via phone, email, remote access, on-site or in person)

Refresher training (Training of new and existing employees)

Re-installation (Installing the application on additional PCs and/or locations)

Backups (Restore/backup in case of hardware failure or data corruption)

Re-creation of port numbers and port forwarding settings on internet router(required for certain apps to run, and for clocks to connect)

Re-setting or Updating of IP address (required for certain apps to run, and for clocks to connect)

Printers: Re-setting or troubleshooting printer properties, re-installation of drivers.

Please Note the Following:

Clients are responsible for backing up their systems.

Depending on your issue, some support may require a diagostic to be carried out first.

AFFORDABLE PRACTICAL I.T. SOLUTIONS